IT strategy & support

Providing IT solutions to the greater Washington, D.C., Maryland and Virginia metro areas since 1993

Make IT simple and strategic for your organization

Every organization needs IT support, but they also need to focus on their business. Balancing the two can be tricky. They know they want a help desk system, proactive and reactive support, patching, backup, disaster recovery, cybersecurity—the works. Some want to be out of the IT business altogether, and so they outsource it. Others build an in-house team or they do it themselves. We get it.

What leaders don’t know is what’s best for their organization. We’re here to tell you that everything you’re asking for is simple. The value in partnering with MainSpring is the focus on the outcomes listed below.

 Measurable end user productivity

Measure your IT differently. Be more productive, and ensure your staff’s productivity with an IT model that’s proactive and measures results.

  • 24/7 IT support from our Support Centre help desk
  • Meaningful metrics for productivity and compliance
  • Regular on-site audits to align technology with industry best practices
  • Third-party applications support
  • How-to support

 Business continuity & security

Keep your business running smoothly. MainSpring’s ProSuite IT model delivers critical technology services and IT support to keep your network and mission-critical technology humming. ProSuite managed IT services include spam-filtering, anti-virus, backup and disaster recovery, server monitoring, vCIO consulting and unlimited local help desk service.

  • Patch management
  • Monitoring/alerting
  • Desktop optimization
  • Spam and content filtering
  • Data backup and protection
  • Disaster recovery
  • Anti-virus solutions

 Strategy: knowing what you don’t know

Utilize technology to grow and nurture your business. Our qualified IT strategists work directly with your organization to help you tackle your IT issues from a top-down perspective. Instead of simply solving technical issues, we shift the focus toward improving your alignment to IT industry best practices.

  • Unlimited access to a dedicated virtual chief information officer (vCIO)
  • Clear, strategic recommendations to improve productivity and scalability
  • Technology alignment to your business initiatives
  • Simple, dynamic IT road map

 Predictable IT costs

Eliminate the guesswork and surprise bills. Make IT as predictable as possible using a flat-rate support agreement and IT budgeting made easy. Create a road map to invest in the right IT projects and ensure measurable results.

  • IT solutions guided by return on investment (ROI)
  • Rolling quarterly budget
  • Control over shadow costs
  • Projects led by industry experts with battle-tested methodologies
  • Vetted connections to strategic partners and vendor management

Knowledge center

How to know when you're in a bad IT contractStuck in a bad IT contract?

If you’re unsure about your current IT solution and its overall impact on your organization, download our detailed eBook to help you evaluate your IT contract.

It’s time to take the necessary steps to improve your IT solution and increase your overall productivity.

Download the eBook


Every year, we dedicate an entire season to deep cleaning our homes—but what about our technology? As we become more and more dependent on our devices, it’s important that we keep them running in tip-top shape.

Check out our essential technology spring-cleaning checklist for step-by-step instructions to keep you safe online and productive year-round.

Download the checklist

Industries we serve