Meet MainSpring

MainSpring consultants are fun, innovative and diverse, but there’s also one common thread—we believe in the idea of a legacy. Learn how our story, values and approach create a culture and impact that’s undeniable.

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MainSpring executives

Marshall Micheals

Chief Executive Officer

Marshall Micheals

Chief Executive Officer

Marshall is the CEO and founder of MainSpring. His goal every day is to create a community of employees, clients and partners that help people create a legacy of success—in life and in business. From a three-person company in 1993 to more than 50 employees in four states supporting clients at home and abroad, Marshall remains focused on growth. He earned the 2014 Smart CEO Innovator Award, but is most proud of the countless employee-earned honors and being named one of the D.C. area’s best places to work.

He enjoys his family, loves to exchange stories, and shares his pain as a Kansas City Chiefs and Washington Capitals fan every chance he gets.

Tom Keller

Tom Keller

President & Chief Operations Officer

Tom Keller

President & Chief Operations Officer

Tom Keller joined MainSpring in 1999 as a client liaison in the cabling department, then created and developed the first iteration of the managed services offering and finally joined the consulting ranks.

As President and Chief Operating Officer, Tom oversees the development, management and growth of the MainSpring government consulting division as well as the ProSuite Support Centre. Tom borrows from his years of government experience to implement process-based consulting standards and resolution strategies across the firm.

A music enthusiast and fan of all things Philadelphia, Tom is most enthusiastic about being a dad to his three kids.

Brenda Sneed

Chief Financial Officer

Brenda Sneed

Chief Financial Officer

Brenda Sneed has been with MainSpring since 1997. As Chief Financial Officer, she is responsible for the financial, administrative and risk management operations of the firm. Brenda’s legacy has been building our employee and community programs that have earned numerous awards for employee growth, engagement and retention.

Prior to MainSpring, she developed corporate quality programs with Chase Manhattan Bank in New York and QVC in Pennsylvania. Brenda has twice been nominated for the Human Resource Leadership Award of Greater Washington, is active in the Poolesville community and is a past member of the D.C. Chapter’s Women’s President Organization. When not cheering for the Clemson football team, Brenda loves to cook and travel.

Ray Steen

Chief Strategy Officer

Ray Steen

Chief Strategy Officer

Ray Steen has been with MainSpring since 2014 and has more than 20 years of experience in strategy, consulting and communications. Ray oversees high-level consulting with new and existing clients, professional services engagements and strategic partnerships.

Prior to MainSpring, he worked for General Dynamics and Booz Allen Hamilton as a strategic communications officer for the U.S. Army and stakeholder outreach project manager for the Department of Homeland Security. Ray also served as a national spokesperson for the American Red Cross.

Ray’s a fantasy sports nut, Bears and Celtics fanatic, coach and dad to five kids.

MainSpring application development team

Skylar Robaczewski

Application Development Manager

Skylar Robaczewski

Application Development Manager

Skylar joined MainSpring in March of 2016 as their development manager. With years of report analytics, project management and software quality assurance under his belt, he’s now responsible for running the day-to-day operations of MainSpring’s application development team. He’s also a certified agile Scrum Master, registered with the Scrum Alliance.

In his spare time, Skylar enjoys video gaming, obstacle/mud racing, and helping out with his wife’s homeless outreach, B-more Gal’s Mission. He’s also a huge Orioles fan, and enjoys watching Ninja Warrior and men’s and women’s singles tennis.

Chuck Melton

Business Development Manager

Chuck Melton

Business Development Manager

Chuck Melton joined MainSpring in 2006 and has over 15 years of application development experience. Initially an application developer then project manager for many years, Chuck is now a business development manager at MainSpring. Chuck consults with clients on their custom development project ideas and helps them realize their goals. His broad experience with business processes allows him to provide input and insights clients need to ensure a successful development project.

Prior to joining MainSpring, Chuck spent several years as a support contractor for FileMaker Inc., and Apple Computer. Chuck is a die-hard Ravens and Orioles fan, and spends his free time attending live music events, woodworking and cooking.

Mike Beargie

Senior Application Developer

Mike Beargie

Senior Application Developer

Mike Beargie has been with MainSpring since 2013 and has over 10 years of application development experience. As a developer, he creates solutions for clients in a wide variety of sectors across the U.S. and abroad. Prior to working at MainSpring, Mike worked as the lead developer for a consulting company, serving high profile political, special interest and nonprofit clients in the Washington, D.C., and Columbus, Ohio, markets.

Mike regularly presents solutions and best practices to the FileMaker development community around the country, and is well known as an answer man online as well. In 2014 and 2016, Mike was recognized with the FileMaker Excellence Award for community contributions. Mike is a man of many hobbies, including woodworking, home brewing, art and music.

Ryan Klenk

Application Development Technical Lead

Ryan Klenk

Application Development Technical Lead

Ryan Klenk joined MainSpring in 2011 and is the technical lead for application development. He brings a wide range of technical experience and has maintained FileMaker development certifications for four years.

Ryan works directly with clients to create and implement innovative solutions that fit their organization. As a FileMaker authorized trainer, he helps the development community keep pace with the latest trends and best practices. Ryan’s a Ravens fan and enjoys camping and hiking.

Prat Hin

Application Development Team Lead

Prat Hin

Application Development Team Lead

Prat joined MainSpring in March of 2008 as their application developer team lead. He’s responsible for helping clients develop custom, innovative solutions to better grow their business. He also provides guidance to other developers when needed.

Prat enjoys fishing, traveling and playing basketball in his free time.

Chris Beall

Developer, Testing & Support

Chris Beall

Developer, Testing & Support

Chris joined MainSpring in 2011 as a developer. Previously, he provided technical support for FileMaker users and developers. Now, Chris is responsible for system testing and providing feedback to MainSpring developers prior to client handoff, which helps improve user experience. He also develops databases and handles any inbound support tickets.

Chris has skied and snowboarded all over the U.S. and even worked at Park City Mountain resort in Park City, Utah. He recently introduced his 13-year-old daughter to the sport, and is looking forward to traveling to some great mountain destinations with her. In his free time, Chris plays the drums in local bands and restores vintage motorcycles, both of which he’s done since he was young. As often as possible, Chris enjoys taking his family to Chincoteague, Va. and visiting Assateague island.

Patrick Briggs

Junior Application Developer

Patrick Briggs

Junior Application Developer

Patrick joined MainSpring in 2017 and is a member of the application development team. He helps clients solve problems by creating custom apps tailored to their business needs.

Before becoming a Junior Application Developer, Patrick was a chef for eight years, and the love of food has never left him. He still enjoys cooking for friends and family, especially when preparing seafood. He also likes to experiment in the kitchen with different culture’s cuisines—his favorite being Indian food.

Ryan McTeer

Junior Application Developer

Ryan McTeer

Junior Application Developer

Ryan joined MainSpring in April of 2018 as a junior application developer and works in our Towson office. He graduated from Towson University with his bachelor’s degree in computer science and is responsible for developing and supporting software and database applications for MainSpring’s client base, as well as internal projects.

Ryan enjoys spending time outside, hiking, biking, swimming, snowboarding and flying drones. He also enjoys rock concerts, bowling and watching MMA and wrestling. His favorite sports team is the Baltimore Orioles.

MainSpring ProSuite team

Tony Blevins

Professional Services Manager

Tony Blevins

Professional Services Manager

Tony Blevins joined MainSpring in 2007 as a systems engineer with the Support Centre. There, Tony managed our ProSuite technical support staff who help our clients be more productive with their technology. Tony currently manages our professional services team, working directly with clients, implementing best practices and automation standards to streamline efficiencies.

Prior to MainSpring, Tony was enlisted in the Army where he started his IT career in 2003. Afterward, Tony served as consultant for the Department of Energy. Today, he uses his experiences serving the government to implement a wide-range of battle-tested solutions for public, private and nonprofit MainSpring clients. Tony enjoys traveling and spending time with his wife and young son.

Jeremy Kaikko

Virtual Chief Information Officer

Jeremy Kaikko

Virtual Chief Information Officer

Jeremy joined MainSpring in 2000, completing a brief stint in the cabling division before becoming a technical consultant. For the next 10 years he worked directly with clients and managed the group before transitioning to his role as MainSpring’s virtual vCIO. Jeremy works with business owners and execs to align IT strategy to organizations’ strategic business initiatives. His experience as an IT consultant and role as a business leader at MainSpring arms him with valuable insights and reach back into the firm and its partners to help clients grow and get better control of their mission.

Jeremy loves watching the Capitals, Chiefs and Terps whenever he can, although with two little ones at home, that isn’t always possible. He’s also the reigning MainSpring Fantasy Football Champion.

Kenji D’Aguiar

Support Centre Lead

Kenji D’Aguiar

Support Centre Lead

Kenji joined MainSpring in 2012 as their Support Centre Lead. He’s responsible for overseeing MainSpring’s Support Centre and working with ProSuite clients on technical issues. Prior to working in IT, Kenji was also a chef concierge at multiple high-end hotels, like the Mandarin Oriental and the Biltmore, and was a personal concierge to multiple celebrities in Miami, Fl.

In his free time, Kenji likes to travel as much as he can. He’s a big fan of Real Madrid fútbol and also enjoys watching the English Premier League.

Kurt Schneider

Virtual Chief Information Officer

Kurt Schneider

Virtual Chief Information Officer

Kurt Schneider joined MainSpring in 2016 and is a virtual Chief Information Officer (vCIO). He brings 20 years of experience working in management and business development. Prior to MainSpring, he worked with various for-profit and nonprofit organizations that spanned from the East coast to the Midwest.

Kurt enjoys exploring the lively downtown area of Frederick, Md., especially on First Saturdays when small businesses host themed events for the community. Despite his relocation, he still cheers for his hometown Philadelphia Eagles. He is also an avid college basketball fan—specifically of his alma mater, the Saint Joe’s Hawks.

Cleon Lenhardt

ProSuite Administrator

Cleon Lenhardt

ProSuite Administrator

Cleon joined MainSpring in 2013 as their ProSuite administrator. Cleon has over 20 years of experience in IT. He started out building computers at MCI, then he transitioned to the Treasury Department, starting at the help desk and working his way up to network technician, technical writer and, eventually, computer designer. At MainSpring, Cleon is responsible for providing desktop support and conducting on-site audits.

In his free time, Cleon enjoys playing basketball, running and scuba diving. He’s also an avid Dallas Cowboys and L.A. Dodgers fan.

Tim Helms

Systems & CS Engineer

Tim Helms

Systems & CS Engineer

Tim joined MainSpring in 2016 as a systems engineer. Previously, he worked as a cloud services engineer, supporting data center operations for another managed service provider. Currently, in his role with MainSpring, Tim serves as an escalation resource for the Support Centre, managing and maintaining the RMM ecosystem and its associated service offerings. In addition, he’s tasked with managing and maintaining resources in Amazon Web Services (AWS), disaster recovery, patch management and making recommendations on how to improve service delivery.

In his free time, Tim enjoys bowling, camping and spending time with family, friends and his two four-legged babies named Bella and Boomer (who like to keep things interesting and make sure Tim gets no sleep). He also travels as much as possible and attends concerts regularly. You’ll also find him cheering on his favorite teams, the UCF Knights (#ZombieNation, #ChargeOn) and the Orlando Magic.

Craig Kergald

Systems Engineer

Craig Kergald

Systems Engineer

Craig joined MainSpring in 2009 as a systems engineer. Previously, he was in the Air Force for many years, providing IT support and working as a broadcast engineer. Later, he transitioned to Hewlett Packard, where he provided IT support for their internal employees. After that, he worked for United Launch Alliance–supporting launch operations and general IT needs for the Atlas 5, Delta 4 and Delta 2 unmanned rockets in Cape Canaveral, Fl. Now, at MainSpring, Craig provides IT support for all ProSuite clients.

Craig enjoys cruising around and spending time with his two sons, whom are both autistic. He is a big supporter of raising Autism awareness. While he’s not a fan of any particular sports’ teams, he does enjoy watching sumo wrestling in his free time.

Jim Bryan

Professional Services Consultant

Jim Bryan

Professional Services Consultant

Jim joined MainSpring in 2014 and is the go-to guy on all technical project management (PM) activities. He has over 5,000 hours of technical PM experience recognized by the Project Management Institute.

By combining his PM experience with his Microsoft certifications, Jim works closely with clients to identify the root business problem. He then develops a plan to use technology and business processes to get them to the best place possible for their business. Jim’s solutions are known for being elegant and concise, while keeping solutions simple and practical to efficiently achieve the proper result.

Jim enjoys spending time with his family, camping, home brewing beer and the occasional video game.

Aquiles Cabellos

ProSuite Administrator

Aquiles Cabellos

ProSuite Administrator

Aquiles joined MainSpring in April of 2018 as a ProSuite administrator. After graduating from George Mason University with his bachelor’s degree in Applied Information Technology, he gained experience working as a help desk engineer and IT consultant at two MSPs. Currently, at MainSpring, he’s responsible for interacting directly with clients, providing on-site audits and conducting projects.

Aquiles enjoys paintballing and deejaying on the weekends, while still finding time to volunteer as a GMU alumni advisor for a student organization. He also enjoys cheering on his favorite sports team—the Baltimore Ravens.

Matt Torrez

Systems Engineer

Matt Torrez

Systems Engineer

Matt joined MainSpring in 2018 as a systems engineer. He’s a former Marine with over 10 years of in-house IT management experience, as well as six years of experience working with an MSP. Currently, he’s responsible for providing technical support to ProSuite clients.

In his free time, Matt enjoys painting, photography, working on his old motorcycle, playing the guitar and drums and spending time with his two kids, Emma and Aaron. He’s the proud owner of a dog and three cats, and he has an uncanny ability to tame wild, neighborhood squirrels! You can also find Matt cheering for his alma mater, the Nebraska Cornhuskers any chance he gets, as well as the Washington Redskins and the Washington Capitals.

Ashley Fanning

Project Coordinator

Ashley Fanning

Project Coordinator

Ashley joined MainSpring in July 2018 as project coordinator, after having previously worked as a service, event and project coordinator, as well as a procurement agent in the IT industry. She serves as lead liaison for MainSpring’s operations—ensuring client needs and requirements are met.

Ashley brings an adventurous spirit to the MainSpring culture; she enjoys swimming, fishing, exploring, kayaking, hiking and just spending time outside with family and friends. She also has a daughter, Cassidy, whom she shares a birthday with, along with two elderly cats, Grayson and Trixie. In her spare time, Ashley enjoys cooking, traveling, working on cars, DIY crafting, restoring old furniture and cheering on her favorite sports teams—the Washington Capitals, Dallas Cowboys and the Auburn Tigers.

MainSpring government solutions team

Erick Roberts

Senior Engineer & Site Lead

Erick Roberts

Senior Engineer & Site Lead

Erick Roberts joined MainSpring in 2000 as a network engineer. He first worked on the research and development team before becoming the Integration team lead in 2013. Erick then became a MainSpring site lead in 2015. As site lead, Erick manages MainSpring’s engineering staff.

In his spare time, Erick is a guitar “nerd” and a passionate supporter of Tesla and SpaceX. He is also a lifelong fan of the New York Mets and Jets, and believes both teams will soon embark on their respective “golden ages,” winning multiple championships.

Jason Stup

Senior Engineer & Site Lead

Jason Stup

Senior Engineer & Site Lead

Jason Stup joined MainSpring in 2007 as a systems administrator. In 2015, he became a MainSpring site lead, and is now responsible for managing MainSpring’s government IT team.

Jason enjoys spending his free time with his family and friends, as well as hunting and fishing. He loves to root for his hometown teams, which includes the Washington Redskins, Baltimore Orioles, and Washington Capitals. That said–Jason is THRILLED that the Caps were finally able to bring home the Stanley Cup! #ALLCAPS

Dean Martin

Senior Engineer & OPS Site Lead

Dean Martin

Senior Engineer & OPS Site Lead

Dean Martin has been with MainSpring since 2015. He provides administrative oversight for his team, which has members stationed across the country and abroad. Prior to MainSpring, Dean spent 22 years in the Army, retiring in 2009 as the 555th Engineer Brigade Communication Chief. Since then, he has worked for General Dynamics as the Western Regional Manager at Fort Lewis and also the Korea Operations Manager at USAG Yongsan, Seoul South Korea.

When he’s not working on his MBA, Dean enjoys hiking in the Olympic and Cascade mountain ranges, as well as boating on the Puget Sound. You can also find him rooting for his favorite football team—the Seattle Seahawks. Go Hawks!

Leann Micheals

Clinical Applications Consultant & SME

Leann Micheals

Clinical Applications Consultant & SME

Leann joined MainSpring in June 2004 as their clinical applications consultant/SME. With over 20 years of experience in the clinical environment as a nurse and nurse practitioner, Leann is now working in healthcare information systems for the Army. She is responsible for software testing, OTS application training, providing help desk and end user support in addition to being a clinical resource and SME.

Leann enjoys traveling, reading and watching her daughter play travel softball. She is also currently attending school for her Healthcare Informatics certification.

Rich Fralinger

IASO & Systems Administrator

Rich Fralinger

IASO & Systems Administrator

Rich has been with MainSpring since 2013 and is their information assurance security officer & systems administrator for USACEHR. Previously, Rich was in the Army and was stationed in Fort Detrick for over three decades, starting out as a network technician for USAMRIID; he later became the sole desktop support person at NCI-Frederick. Rich also spent more than 10 years on the NEC contract, where we was responsible for wireless networking, L2/3 switching, network monitoring and management, IP management and working with the lead network engineer on authentication policy and methodology. Currently, at MainSpring, he is the team lead for IT support on the USACEHR contract, and he handles all IT-related functions and requests.

In his free time, Rich is a self-declared pool shark. You will also find him rooting for the Baltimore Ravens, Washington Capitals and the St. Louis Cardinals.

Mike Wilhide

Information Systems Security Manager

Mike Wilhide

Information Systems Security Manager

Mike joined MainSpring in 2010 and has spent the last four years of his 10-year IT career supporting the Army’s cybersecurity mission. As a security engineer, Mike is responsible for ensuring that systems are compliant with DoD and federal cybersecurity regulations by performing vulnerability assessments, designing remediation strategies and implementing innovative security solutions.

Mike has been a member of the Information Systems Security Association since 2011 and earned his (ISC)2 CISSP certification in 2013. He enjoys spending his free time practicing security research in his home lab, hanging out at Baltimore music venues and traveling the U.S. with his wife.

Angela Price

Technical Writer & e-Learning Developer

Angela Price

Technical Writer & e-Learning Developer

Angela joined MainSpring in 2015 as a technical writer and e-Learning developer. She specializes in training development and coordination. As an active member of the Association for Talent Development (ATD), Angela stays current on new research and trends in training and employee development.

Angela enjoys listening to live music, chauffeuring her sons to activities, baking, reading, and coloring–but ALWAYS inside the lines.

Damien Ancruem

Senior Engineer, Integration

Damien Ancruem

Senior Engineer, Integration

Damien joined MainSpring in 2007 and is a senior engineer. He’s responsible for creating and maintaining the electronic medical record systems for the Army.

In his free time, Jonathan enjoys spending time camping with his wife and son. He is also a survivalist, and he routinely practices methods with his family and students.

Jonathan Taylor

System Administrator

Jonathan Taylor

System Administrator

Jonathan joined MainSpring in 2017 as a systems engineer. Jonathan is an Army veteran, whose primary duty was communications and signal support. Post-Army, he taught and worked as a subject matter expert for FBCB2 (BFT/EPLRS/JCR), worked as a digital simulations software support technician and, more recently, was a Tier 3 system administrator for the Defense Health Agency in San Antonio. Currently, he’s a helpdesk administrator supporting Army medical units. He also teaches unit level administration to Army communications’ support teams.

In his free time, Jonathan enjoys photography, salsa dancing, fitness, volleyball and movies. He’s also a dedicated foodie, as well as a big fan of the Boston Red Sox, Bruins, Celtics, New England Patriots and Manchester United.

MainSpring innovators

Gabi Jacob

Office Manager

Gabi Jacob

Office Manager

Gabi joined MainSpring in 2008 as their office manager. She’s responsible for the organization and coordination of office operations in the Florida and main offices to facilitate efficiency, and she also manages the recruiting process.

Gabi has a large, close-knit family of six kids and one granddaughter, all whom she loves to have over for Sunday dinner each week. She loves to cook, read, ride motorcycles with her husband, shop for antiques, and spending time with her family and friends. Last but not least, Gabi’s a hardcore Redskins fan for life!

Michele Tate

Senior Accounting Coordinator

Michele Tate

Michele Tate

Senior Accounting Coordinator

Michele Tate has been with MainSpring since 2014 and has 15 years of experience in customer service, accounting and office managing.

Prior to MainSpring she worked briefly for the Frederick County, Md, school system as a pre-K through 5th grade substitute teacher before deciding to return to her roots in accounting.

She enjoys musical theatre, live music and assisting her husband on his DJ gigs. She’s a mom to her canine child Mardi Gras, an advocate for pit bulls and bully breeds and is an avid New Orleans Saints fan who can often be heard yelling Who Dat!

Theresa Dalton

Human Resources Manager

Theresa Dalton

Human Resources Manager

Theresa Dalton joined MainSpring in 2013 and serves as the Human Resources Manager for the team. She is responsible for managing new hire onboarding, payroll, benefits and the 401(k) profit sharing plan. She has over 18 years of business experience, including process development, employee engagement programs, contract administration and recruitment. Prior to MainSpring, Theresa was the director of operations for a small start-up government contractor and managed all activities related to the operations and development of the company.

Theresa is a loyal D.C. sports fan, especially the Washington Capitals, Nationals and Redskins and attends games every chance she gets. She also enjoys spending time traveling with her husband and family.

Kyler Mitchell

Marketing Coordinator

Kyler Mitchell

Marketing Coordinator

Kyler joined MainSpring in March of 2016 as their marketing coordinator. She’s responsible for the firm’s marketing efforts, which include content marketing, inbound and outbound marketing, and publication design. She also helps manage the firm’s website, and is responsible for its continual improvement.

Kyler enjoys singing at karaoke bars, and is convinced she could become an interior designer with all of her HGTV experience. She loves all things sports—especially cheering for her favorite team, the Ravens. In her free time, she enjoys spending time with family and friends, as well as her husband and their two perfect puppies—Bentley and Ranger.

Make it count

Make it CountEarning awards for being a healthy employer isn’t enough: we want our team to own it! Learn how we’re challenging our MainSpringers to go above and beyond to make their wellness count.

Make it count

Supporting our core values

  • Wooden door and hinge

    Connect

    Make every interaction count, whether it’s with a client, vendor or co-worker. Strong, meaningful connections lead to retention.

  • Door and Tree

    Own

    Own the problem; don’t assume someone else has it. While you may not work an issue from start to finish, ensure closure.

  • Silver gears

    Innovate

    Think outside the box to resolve a problem. In our industry, many tasks are somewhat routine, but make sure you are always thinking of a better way.

  • Bullet train in front of mountain

    Expedite

    Today not tomorrow; see a problem, fix a problem.

  • Runner silhouette

    Succeed

    Find the ‘win-win’.