Evolve Terms & Conditions
The MainSpring General Terms and Conditions are expressly incorporated herein by reference.
Services
- StratPlan™ Meetings – a strategic monthly meeting to plan and implement enhancements, security and performance improvements, powered by MainSpring’s Productivity and Return on Investment System (PARS).
- Dedicated monthly development hours. Prices vary based on your subscription level. Hours include time spent planning and making enhancements.
- Unlimited help desk support for access issues and server requests.
- Software Updates. Server software will be updated to the latest version on a scheduled basis.
- Plugin support. Support for third party plugins.
- Application deployment tool.
How does onboarding work?
With Evolve™, you get:
- StratPlan™ Meetings: Our strategy-driven approach involves regularly scheduled meetings, ensuring your databases evolve in line with your business goals. We identify and implement incremental changes that bring lasting benefits.
- Measurable Cost Benefits: Our focus on continuous improvement allows you to track and measure the benefits over time, showing how our proactive approach translates into cost savings and operational efficiencies with measurable ROI.
- Optimization: We believe in a proactive approach. Our team will schedule time for system analysis and performance tuning, ensuring your databases are always in top shape.
- Incremental Improvements: Continuous improvement is at the heart of Evolve. Through consistent updates and tweaks, we ensure your databases evolve to meet your changing business needs.
- Reduced Downtime: By budgeting time for maintenance and upgrades, we minimize unexpected disruptions, allowing your operations to run smoothly.
- Enhanced Security: Our approach to continuous improvement includes regular security checks, helping you stay ahead of potential threats.
- Reduced Technical Debt: A proactive approach involves continuous refactoring and code improvement, reducing the accumulation of technical debt and ensuring the database remains up-to-date with best practices.
- Maintenance and software updates: Updates to your FileMaker server software will be completed on a schedule that fits your needs.
- Help Desk Support: Our help desk provides expert support for database access, functionality questions, and server-related requests. We offer quick response times, personalized assistance, and clear solutions to ensure your databases are always accessible and running smoothly. Reach out to us during business hours for prompt assistance with any database-related needs. Our help desk developers will determine if the issue can be resolved in 15 minutes or less. If it can’t, either an estimate will be provided or a StratPlan™ meeting will be set up with the project manager to determine success criteria, ROI calculation, current functionality, and the estimate for completion.
- Helpdesk services are available during business hours, Monday through Friday, 8:30 a.m. to 5 p.m. eastern time., and exclude holidays. All tickets submitted after hours will be addressed the next business day.
- Security Assessment
- Complexity Analysis
- Compatibility Analysis
- Cruft Analysis
- Data Analysis
- Break / Fix Analysis
- Interface UX
- Relationship Graph
- Dashboarding Opportunities
- Performance
After this review, we will create a backlog of Automation Challenges that address these specific areas. At the kickoff we will address your needs as well as present the maintenance recommendations. A clear plan forward will be created, and development will be completed for the next meeting.
Borrowing hours from future months
Evolve™ clients are permitted to borrow up to 50% of their monthly budget from a subsequent month. For example, if a client is allocated 8 hours per month, they may borrow a maximum of 4 hours. However, borrowing from a future month is not allowed if the client currently has an outstanding borrowed balance in the present month.
Performance Dates; Maintenance
MainSpring shall use reasonable efforts to meet any performance dates specified in the Agreement, and any such dates shall be estimates only. MainSpring reserves the right to conduct after hours/weekend maintenance to ensure optimal performance. MainSpring will conduct routine maintenance at its discretion and will coordinate any additional maintenance with Client’s designated point of contact.
