Solutions
As you search for resources that keep you ahead of the curve in terms of technology, your needs become apparent. Simply employing an IT guy or fielding your own small team is no longer enough. You need deeper resources that can match rapid change and grow and scale with your business.
MainSpring builds up IT for clients through a set of services designed to provide everything from strategic planning to support desk help. You’ll find every facet of technological expertise and assistance that your business could need.
Workflow optimization, business process improvement, data and analysis, specialized tool procurement, customer and client relations, file sharing, internal communication, dashboarding and software integration.
Tickets per endpoint, average resolution time, reactive hours per endpoint managed, equipment spending, efficient strategy.
Smart and Adaptable Contracts
At MainSpring, we subscribe to the philosophy of “living” contracts. While we partner with your business to build up your IT support, we don’t want to lock you into an inflexible, long-term contract. Instead, each month, we’ll assess changes to your business and your preferred scope of support. We’ll work with you to adjust your support levels as needed.
When things don’t change so fast, you can maintain support. When you need a rapid boost – or if you need to pull back – we can accommodate you.
With month-to-month flexibility, you can always count on getting the right support at a level that makes sense.
Human Solutions
While we provide automation, cloud resources, and all of the technical goodies you can reasonably expect, MainSpring separates itself with human investment. You aren’t just getting technology from your service contract. You’re gaining access to human experts and IT labor.
We can add or lower human services as needed – exploiting the advantages of your adaptable contract. Labor resources scale pretty much on demand, as we can rapidly supplement any team in a time of need. Flexibility and scalability in IT manpower provide the highest levels of adaptability, giving you the very best in IT support.
Time Recovery
We focus on measurably delivering time back to organizations. This commitment forms the core of our IT managed services approach. We understand that time is a precious resource in today’s fast-paced business environment. Therefore, we employ a range of metrics to track and optimize time recovery for our clients.
Tickets per endpoint (TPE)
The industry average for an organization with a reactive IT support model is 2 tickets per endpoint.
