For companies who want to operate at a high level of efficiency, it’s important to have the proper IT support and helpdesk tools and services that can not only guide you through a solution, but to establish trends, reduce downtimes, and provide more than just communication.
The last thing your IT Support and Helpdesk provider wants is for people to feel frustrated when working with them – but many businesses face exactly that when reaching out to their own helpdesk.
MainSpring IT Support and Helpdesk provides seasoned experts and highly technical support ensuring your staff are always receiving top level help – each and every time. No more worrying about novice call center agents following prewritten scripts, only to escalate simple problems to your overworked IT team anyway. Let MainSpring do the heavy lifting while you focus on your end customer and not IT issues every day.
24/7 Escalated Support Center
Instead of using an intermediate level (Tier 1) of support, MainSpring connects Tier 2 engineers with your end users to get to the root cause, resolve issues quickly, and prevent recurrence.
Proactive Helpdesk Model
MainSpring doesn’t channel issues through a single point of contact, thus ensuring efficient ticket resolution while providing a top tier customer experience every single time.
Our expert staff is dedicated to properly training all end users on how to easily access our technical support options. Learn more about MainSpring’s