In our first year with [MainSpring], we upgraded numerous elements of our IT systems including security issues, equipment, and operations. Their staff also addresses our IT issues whether large or small. Their response time is always within the promised time frame and it is often within an hour after a ticket is submitted. Overall, we have substantially improved our IT functions and operations. They promised to be more than just an IT support system. They are easily meeting that promise.
MainSpring has been responsive and customer service-oriented for over 5 years. Our infrastructure is up-to-date and well maintained, and regularly audited for potential problems.
MainSpring has implemented a very proactive approach to managing our IT environment, focusing on increasing staff productivity through aggressive risk management, rapid response to issues as they arise, and sensitivity to the type of work that our association routinely does. I particularly appreciate their emphasis on identifying issues before they become problems, prioritizing them, and giving advance notice of likely costs of resolution. They truly work as partners with us, learning our business and thinking of ways within our budget to make us more successful. Their approach has made it much easier for us to plan for future growth, knowing what steps we will need to take and in what time frame. I highly recommend them!
Moving to MainSpring was one of the best decisions we’ve made. CSPI switched to MainSpring as a strategic partner for IT services in the summer of 2018. Since then, they’ve been proactive in forging a strong relationship at the executive and operational levels. Recommendations for equipment and platform updates, and for migrating to the collaborative platform SharePoint have either been adopted or are being implemented according to scale, poising our organization and our infrastructure for growth as we expand our mission. We look forward to continuing our partnership with MainSpring as they continue to provide innovative and efficient, yet economical ways to move CSPI to the next level.
I feel like I’ve been staying in a Motel 6, and now I’ve just walked into the lobby of a Ritz.
I have been a customer for more than 16 years with 2 different companies. I am extremely happy with all of the work that [MainSpring does]. It makes my life easier. From working on current issues, to working on future enhancements. Their team is top notch.
~ Eli Hernandez, Information Systems Analyst, FoodPRO Corporation
Fast development was the key. The initial software solution was completed within three weeks. Bugs were worked out through continuing consulting support from MainSpring throughout the project. We’ve saved 30 to 50 percent on report generation time compared to doing things manually in a Word document.
I hired MainSpring for peace of mind and productivity.
Ryan was such a good trainer. We definitely feel like we got our money’s worth with him. He answered every question in just enough detail to get us our answer completely but keep the class on track. The materials we received will come in handy a lot!
Once we spoke with the team, identifying our project and the items we wanted to include, the response with confirmation of items and the quote was within hours. We really appreciated that!
Your team and your approach is so good, no one else rolls it out like you do.
Since using the new MainSpring [FileMaker] solution, order processing and part preparation for the plant has increased speed by 300 percent.
This information technology provider makes employees feel valued, with monthly bonuses, an annual paid day of innovation when staffers can brainstorm outside their normal duties, and even an extra week of vacation for employees getting married. There’s an emphasis on wellness too, with holiday weight challenges and a hiking group.
My advice to future employees is be prepared for the ride of your IT career. MainSpring is a great experience where you will learn all aspects of IT.