Predictable IT Alignment and Cost

Predictable IT Alignment and Cost

The MainSpring Difference – Boost Productivity and Efficiency

Organizations are facing a growing list of internal and external issues – rising client expectations, marketplace disruptions, outdated equipment, regulatory compliance hurdles – making managing your IT operations is more than just “business as usual.” The recipe for success requires continuous evaluation of all processes that impact performance and how the associated costs are managed in an efficient way.

MainSpring’s IT Road Maps will give you the capacity to discern a clear direction and use data-driven decision-making in combination with strategic and informed IT management. Our team has experience with IT cost control strategies and increasing efficiencies throughout most IT environments – it matters how quickly your system can resolve issues in a financially efficient manner.

MainSpring’s IT support model eliminates your hidden costs by:

Implementing Business Continuity and Security

» Planning for Risk & Exposure

» IT Team Positioning & Scalability

» Proactively Purchasing IT Equipment

» Improving TPE, ART, and RHEM

Business Continuity and Security

The impact on your bottom line is quantifiable and will improve as long as you work with a proactive IT company like MainSpring. Creating a secure IT environment should be a top priority for every organization – from processes, security compliance and procedures for employee onboarding and offboarding to complete data protection and IT infrastructure security plans. In addition, thorough technology audits based on industry best practices can help protect your organization from risk and exposure, no matter the scale.

Optimizing Job Roles and Teams

By leveraging the expertise of your vCIO, your business is better positioned to make informed decisions that have an impact on your organization, from service request feedback to managing vendors. Our vCIO can also streamline functions, assess scalability, and determine how your organization’s staff can become more productive and efficient – further maximizing your IT alignment. 

Proactively Purchasing IT Equipment

IT equipment is a major cost for most organizations. We collaborate with you to ensure that infrastructure is purchased based on its value to increase the compliance percentage, or that outdated equipment is proactively replaced to reduce TPE, ART and RHEM. 

Improving TPE, ART and RHEM

We strive to enhance your bottom line in measurable ways by continuous monitoring and improving on the efficiency of your IT engagement. With our ProSuite model, we can ensure decreases in tickets per endpoint (TPE), average resolution time (ART), and reactive hours per endpoint managed (RHEM). Learn more about ProSuite.

Tickets per endpoint (TPE)

The industry average for an organization with a reactive IT support model is 2 tickets per endpoint.

The MainSpring difference:

Our goal for each organization is between .2 and .5 TPE

Average resolution time (ART)

The industry average for an organization with a reactive IT support model is 1 ART.

The MainSpring difference:

Our goal for each organization is between .2 and .5 ART

Reactive hours per endpoint managed (RHEM)

The industry average for an organization with a reactive IT support model is 2.5.

The MainSpring difference:

Our goal for each organization is between .2 and .5 RHEM