managed service provider, MSP, managed service providers hosting plan, plan hosting for MSP
Imagine yourself in the following scenario: you go out to eat at a fancy restaurant. When you pull up, a valet offers to park your car. You toss the valet your key, leave a tip and head inside for dinner. Unfortunately, you didn’t notice a sign at the entrance which says: “we charge parking by the hour.” When the time comes to leave, the valet hands you a bill for $97 when parking was $17
social media hacking, cybersecurity, document management system, DMS, IT consultant
Ray Steen, Chief Strategy Officer, MainSpring, Inc. was quoted by TechNewsWorld and E-Commerce Times on the hijacking of social media accounts. View the full article Social Media Account Hijacking Jumps 1,000% in Last 12 Months: Report. “After falling prey to one identity attack, victims frequently clean up their digital footprint and adopt better security practices,” he told TechNewsWorld. “In this light, a 3% decrease in victims is not as encouraging as it may first appear,”
automation, Cybersecurity Automation, IT and OT infrastructure
Ray Steen, Chief Strategy Officer, MainSpring, Inc. wrote an article published by Security Magazine on cybersecurity automation and 5 reasons the human touch is still needed. View the full article on Security Magazine In the big picture, automation will inevitably play a role in cyber strategies of the future — but it will assist cyber operators rather than replace them. It will help eliminate repetitive and routine tasks — it will reduce human error and augment threat analysis while reducing
IT modernization
Today the word ‘modernization’ gets thrown around a lot – it has been on the lips of every CIO and CISO for years. In spite of that, most businesses today have more modernizing to do: according to one study, nearly 80% of U.S businesses are behind on IT transformation, depending on legacy equipment, software, and systems to run their organization.  If you ask any business leader why they don’t invest in more advanced solutions, you
ransomware, Revil
Ray Steen, Chief Strategy Officer, MainSpring, Inc. was quoted by The Washington Examiner on the return of the Russian ransomware group REvil. View the full article Return of Russian ransomware group REvil I consider REvil a well-thought-out, organized, meticulous, and patient threat actor,” said Ray Steen, chief strategy officer at MainSpring, an IT strategy consulting firm. “There has been more than one attempt to disband REvil, and clearly, those attempts have failed. Both the U.S. government
Ransomware is a common threat most companies face today. While the relevant departments should take steps to combat and even prevent ransomware, decision-makers should understand the threat at a high level. Here, Ray Steen, CSO, MainSpring, answers a few questions about ransomware. Ransomware has become one of the most ubiquitous and deadly threats facing businesses today. According to Verizon’s Data Breach Investigation Report (DBIR), ransomware incidents have increased by 13% in 2022, which is more growth than
help desk metrics and performance
In today’s IT dependent world, a good help desk is one of the most important resources companies have for centralized problem-solving and support. In theory, they provide a single location for knowledge and troubleshooting that enables your employees to resolve issues quickly, stay productive and work more efficiently in the face of constantly changing business challenges. But not all help desks are created equal – here at MainSpring, we’ve learned many lessons from building and
outcome-based IT strategy
Ray Steen, Chief Strategy Officer, MainSpring, Inc. was quoted by CSO Online on a Titania research study that pegs losses from misconfigurations at average of 9% of annual revenue. View the full article: Network mistakes, misconfigurations cost companies millions The report also found that routers and switches are largely overlooked. Most organizations (96%) prioritize the configuration and auditing of firewalls, but only 4% assess switches and routers, as well as firewalls. “Commercial routers and networking
IT Cost, Cloud Cost Optimization
The virtual chief information officer (vCIO) is a uniquely versatile IT role – having one can positively impact business performance across so many domains, it’s hard to list them all. As we explained in a recent blog post, vCIOs drive time and cost savings, improved resilience, stronger security, and long-term revenue growth.  But it’s worth going into more detail about one benefit that matters a lot for modern businesses, and that’s reduced IT cost.  Why
Data breach
Why would someone run five miles on a treadmill, sweat through three sets of pushups and a hundred burpees, and then drop by a donut place on the way home from a workout? American psychologist Leon Festinger spent many years researching this topic and coined the term “cognitive dissonance” to explain this phenomenon. His theory, first published in 1957, still resonates today on how we justify things that belie our beliefs.  The person who is
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