help desk metrics and performance
In today’s IT dependent world, a good help desk is one of the most important resources companies have for centralized problem-solving and support. In theory, they provide a single location for knowledge and troubleshooting that enables your employees to resolve issues quickly, stay productive and work more efficiently in the face of constantly changing business challenges. But not all help desks are created equal – here at MainSpring, we’ve learned many lessons from building and
outcome-based IT strategy
Ray Steen, Chief Strategy Officer, MainSpring, Inc. was quoted by CSO Online on a Titania research study that pegs losses from misconfigurations at average of 9% of annual revenue. View the full article: Network mistakes, misconfigurations cost companies millions The report also found that routers and switches are largely overlooked. Most organizations (96%) prioritize the configuration and auditing of firewalls, but only 4% assess switches and routers, as well as firewalls. “Commercial routers and networking
IT cost
The virtual chief information officer (vCIO) is a uniquely versatile IT role – having one can positively impact business performance across so many domains, it’s hard to list them all. As we explained in a recent blog post, vCIOs drive time and cost savings, improved resilience, stronger security, and long-term revenue growth.  But it’s worth going into more detail about one benefit that matters a lot for modern businesses, and that’s reduced IT cost.  Why
Data breach
Why would someone run five miles on a treadmill, sweat through three sets of pushups and a hundred burpees, and then drop by a donut place on the way home from a workout? American psychologist Leon Festinger spent many years researching this topic and coined the term “cognitive dissonance” to explain this phenomenon. His theory, first published in 1957, still resonates today on how we justify things that belie our beliefs.  The person who is
Metrics are an essential aspect of good reporting – they provide visibility into the success of your organization and directions for improvement. Moreover, they align your team towards a common goal and help you to communicate with customers, shareholders and employees. It’s little wonder that collecting metrics and using them to their full potential correlates with better long-term business outcomes: according to one report, organizations that place a strong emphasis on data and its business
outcome-based IT strategy
Today, businesses know that IT is essential to their mission: with 78% of small business leaders stating that IT is a top investment for them in 2022, Gartner predicts a worldwide IT spend of $4.4 trillion this year. Overall, this is good news for CIOs and other technology professionals – but it also represents a challenge that will require innovation to overcome. Increasingly, business leaders are expecting results from their investment. In order to meet
Ray Steen, Chief Strategy Officer of MainSpring was the featured guest for Brilliance Security Magazine’s podcast discussing how managed security service providers can help protect against ransomware. Podcast topics included: The common vulnerabilities threat actors exploit to launch a ransomware attack. The relationship between the size of a business and the likelihood it will be a victim of Ransomware. What small businesses and SMBs can do to protect against a ransomware attack, and what should
vCIO demand, vcios
Like the role of chief information officer (CIO), the role of virtual CIO (vCIO) is steadily growing – so much so that the term “vCIO” has become a buzzword in some industries, with “real” vCIOs going out of their way to distinguish themselves from pretenders. But the position is not a fad, and demand for vCIOs won’t disappear any time soon, especially among small businesses. vCIOs: a unique partner Combining the twin hats of business
Ray Steen, Chief Strategy Officer, MainSpring, Inc. was quoted by TechNewsWorld on New Software Vulnerability Zeros In On Microsoft Programs View the full article New Software Vulnerability Zeros In On Microsoft Programs. Ray Steen, CSO with MainSpring, an IT managed services provider in Frederick, Md. agreed that the workaround would have a minimal impact on users. “MSDT is not a general troubleshooter or support tool,” he told TechNewsWorld. “It is only used to share logs with
In today’s fast-moving world, information technology (IT) is not an optional investment: it is the foundation for workplace productivity, and the channel through which customers and clients interact with your business. But with cybercrime on the rise and major upheavals in the tech landscape, the risks of a poorly managed IT strategy are rising – with it, so is the cost of maintaining your IT infrastructure. vCIOs to the Rescue According to recent reports, 53%
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